Frequently Asked Questions
Q: What size are the warning signs and what are they made of?
A: Signs are 457mm x 457mm. We have two types of sign: plastic corex (a light weatherproof plastic) and aluminium dibond (much stronger and better quality)
Q: How long does it take to receieve my order of warning signs?
A: orders placed before 3pm any weekday are dispatched same day. Please allow 1-2 days for delivery.
Q: How do I put up the warning signs?
A: Our signs can be installed using liquid nails available from any D.I.Y store or using screws with a washer or nails. You can also use cable ties or sign post fixing brackets available form our online store. A set-up guide and instruction is provided with every order.
Q: What is written on the warning signs?
A: View here
Q: Can we have a custom made sign?
A: Yes we have several options i.e. permits holder only, customers and visitors only, no parking at any time etc, click here for a full range. We can also customise the parking regulations according to your needs.
Q: Do you charge a monthly or annual fee for using your service?
A: No, the service we provide is free of charge. You simply rent the warning signs on an annual basis, there are no set-up fees or hidden charges.
Q: How is my commission paid?
A: We pay commission at the beginning of each month. (see terms and conditions). All payment are made by online bank transfer.
Q: What gives you the legal right to issue Parking Charge Notices on my land?
A: Our system is based on contract law. By displaying prominent and clear signage, drivers are entering into a contractual agreement to pay a parking charge if he/she park in contravention to the regulations displayed on the warnign signs. For further legal advice click here
Q: Do I need a license to operate your service?
A: No, no license is needed.
Q: Who deals with disputes and appeals from offender?
A: Our appeals department will deal with all enquiries and representations regarding parking charge notices. We will only cancel a ticket on your instructions
Q: Can I cancel a ticket?
A: Yes, you can do this directly from your client area control panel. If a PCN has already entered enforcement a cancellation fee of £7.00 applies. This can be paid directly online by card.
Q: Does my name appear on any documentation or signage?
A: No, we take care of all communications with an offender from the moment the service is set up. As per the industry regulations the only information provided to the offender is the site address where the offence took place.
Q: What is the collection success rate?
A: This can vary from one car park to another. Flashpark's inhouse enforcement combined with the appointed debt recovery agent services has ahigh success in collecting parking charges. We have also found that in the few cases where we are not able to collect the parking charge, the driver does not reoffend.
Q: Does my name appear on any documentation or signage?
A: No, we take care of all communications with an offender from the moment the service is set up
Q: Are there any vehicles exempt from parking regulations on my private property?
A: Yes, all emergency services vehicle (marked or unmarked) are exempt.
ACCOUNT PROBLEM SOLUTIONS FOR EXISTING CUSTOMERS:
- I have uploaded my car park photos but am unable to issue any tickets?
Please allow up to 2 working days for your account to be activated (this is necessary to ensure that motorists are aware of the new parking regulations). If the photos you have uploaded are not satisfactory, we will e-mail you with our comments.
- I am unable to upload a photo, please help?
Please refer to our Upload guide click here
- Why some of the PCNs I issued appear to be cancelled?
We can only enforce a PCN if the vehicle is correctly registered with the DVLA (some vehicles have no registered keeper, this is generally the case when a vehicle has been sold and the new owner has not sent in the relevant section of the log book ). We are also not able to pursue foreign registered vehicles. If no name & address are available we are not able to enter into enforcement and the PCN is automatically cancelled following our enquiry to DVLA.
- I have forgotten my password
Please click here and enter your registered e-mail address, your log-in details will be e-mailed to you.
- I am unable to log-in?
Please check your inbox for our "welcome e-mail". You must click on the link within that e-mail message as part of our account validation process.
- My log-in details are not recognised, please help?
If you have not activated your Flashpark account within 21 days, it will automatically become suspended. To have your account restored please contact us on 0800 096 5757 or e-mail us at admin@flashpark.co.uk
- I am not receiving my "Welcome E-mail"?
Please check your Spam/Junk filter or request copy of this e-mail here. If you are still unable to receive our emails please contact us on 0800 096 5757.
- When do I receive my commission?
All commissions are paid by online transfer only (subject to a minimum of 5 paid PCNs during a calendar month). We will contact you for your bank details when your first commission is due.
- My account was active but now I am unable to log -in?
Your account may be suspended or deleted. To restore please contact us on 0800 096 5757.
- I am unable to change my log-in details?
Please note that you can only change your password. This must be only letters and numbers, no special characters are accepted. Your login ID is not subject to any changes.
